Telco Account Manager

Responsibilities:

• Understand the local telecommunications market space and the global telecommunications market trends and developments.
  
• Provide input and actively participate in the development and growing of the Business Accounts
• Establish productive, professional relationships with assigned customer accounts and their personnel.
  
• Coordinate the involvement of other departments, such as Product Development, Service Support, etc., to meet the Business Account performance objectives and customers' expectations.

Requirements:

• Minimum academic qualification of Bachelor's degree in marketing, Business Administration, Computer Science, or any other field.
• 3 - 6 minimum years’ experience in an Account Management and/or Product Management (customer-facing) role.
  
• Experience in managing Telco operator accounts (MTN, Airtel, 9mobile, Glo) is an advantage.
  
• Understanding telecommunications and/or consumer products and Apps.
• Strong skills in the usage of Microsoft Excel, Word, and PowerPoint.
• Strong ability to engage with customers by phone, email, and in person.
• Great interpersonal and presentation skills.
  
• Strong customer focus.
  
• Excellent communication skills (both verbal and written).
  
• Excellent time management and problem-solving skills.
  
• A self-starter, well organized, and a prolific multi-tasker.
  
• Innovative and creative.
• Ability to understand customer needs and identify new opportunities in the Business Accounts.
  
• Candidate should have passion for technology.

Location: Lekki Phase 1, Lagos