Team member, Business Support & Operations
Unified Payment Services Limited
Management & Business Development
IT & Telecoms
NGN
150,000 - 250,000
1 month ago
Job Summary
To oversee as well as enhance of our business intelligence services, track and utilize industry data and provide support for the business team on processing, issuing, switching & Projects.
- Minimum Qualification:Degree
- Experience Level:Entry level
- Experience Length:2 years
Job Description/Requirements
Responsibilities:
Business Intelligence & Data Mining
- Obtain and analyze industry data.
- Manage & enhance UP business intelligence portal as well as work with internal service provider to modify it to serve customer needs.
- Preparation of quarterly board report.
- Performance monitoring and trends analysis across business lines .
- Weekly, monthly and quarterly reports to the banks.
- Generate weekly, monthly, quarterly, Annual reports used for Exco, MPR & Budget.
- Weekly & monthly ATM acquiring report per bank.
- Weekly & monthly POS acquiring report per bank/ per acquirer.
- Weekly & monthly Issued card & personalization report per bank.
- Weekly & monthly Bank Agency transaction report per bank.
- Monthly PTSP market share report per bank.
- ATM, issued cards & POS market share report
Business Support:
- Manage and coordinate Directorate projects- follow up with Banks and Internal Stakeholders and ensure projects are delivered to specification
- Coordinate Scheme QMR report requirement
- Work with bank & internal service providers to ensure that issue raised by banks across all services except POS support related ones are closed within agreed SLA. These are; All ATM support related issues, engagement with Banks and internal stakeholders for issue resolution. All settlement and settlement report related issues engagement with Banks and internal stakeholders for issue resolution;
- Merchant/ ATM/ Bank VAS/ Bank Agency banking Settlement related issues
- Settlement reporting issues
- Transaction reconciliation for banks & merchant.
- All dispute and dispute report related issues, engagement with Banks and internal stakeholders for issue resolution.
- All Banks’ agency banking solutions support related issues, engagement with Banks and internal stakeholders for issue resolution.
- Issuer processing transaction related issues, engagement with Banks and internal stakeholders for issue resolution.
- Follow up on every other general operational issues that may be reported by banks.
- Work with bank & internal service providers to ensure that issue raised by banks across all services except POS support related ones are closed within agreed SLA. These are; All ATM support related issues, engagement with Banks and internal stakeholders for issue resolution. All settlement and settlement report related issues engagement with Banks and internal stakeholders for issue resolution;
- Merchant/ ATM/ Bank VAS/ Bank Agency banking Settlement related issues
- Settlement reporting issues
- Transaction reconciliation for banks & merchant.
- All dispute and dispute report related issues, engagement with Banks and internal stakeholders for issue resolution.
- All Banks’ agency banking solutions support related issues, engagement with Banks and internal stakeholders for issue resolution.
- Issuer processing transaction related issues, engagement with Banks and internal stakeholders for issue resolution.
- Follow up on every other general operational issues that may be reported by banks.
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