4 weeks ago

Job Summary

Our client seeks to hire a suitable candidate to fill this position. The candidate will ensure 100% customer satisfaction, oversee entire salon operations, manage employees, as well as work to make sure that the salon is profitable

  • Minimum Qualification: Degree
  • Experience Level: Senior level
  • Experience Length: 6 years

Job Description/Requirements


Client Management, Customer Satisfaction & Complaints:

  • The face of the company and represents Hairitage to the public
  • Responsible for providing service information, and helping our numerous customers by being informative,  empathetic, and eager to solve a customer’s problem quickly.  
  • Willingness to listen, learn, and resolve any customer inquiry that crosses your desk. 
  • Must be extremely friendly and courteous to all customers and ensure their needs in the salon are met. 
  • Greeting and welcoming clients 
  • Ensure clients are comfortable at the salon by offering them water, drinks, tea, and snacks. 
  • Identify and contact potential customers for business opportunities. 
  • Develop customer satisfaction goals, and surveys and periodically prepare reports on overall customer satisfaction. 
  • Communicate with customers through phone, e-mails, and WhatsApp chats 
  • Act as the salon’s gatekeeper and answer questions about products and services 
  • Anticipating and handling any client requests during their  service to satisfy their needs 
  • Anticipating any potential client complaint/dis-pleasure 

Salon Management/General Salon Operations:

  • Oversees and administers the day-to-day activities of the  Salon. 
  • Provides assistance and support to all staff to ensure seamless execution of client services. 
  • Ensure all services meet high-quality standards 
  • Keep track of Salon equipment and arrange for regular maintenance where necessary. 
  • Make sure the salon is tidy and neat at all times during office hours. 
  • Organizing the salon before clients come in

Invoicing :

  • Charge clients accurately for services completed and  ensure payment is collected- modes of payment are Bank  Transfer or POS 
  • Processing payments and transactions and issuing receipts

Sales & Marketing:
  • Assist with sales and marketing of Hairitage services,  products, and merchandise. 
  • Ensuring the salon meets daily and monthly sales targets
  • Work on increasing rebook rates by being more proactive and interactive during and after service.

Employee Management:
  • Staff appraisals 
  • Assist in monitoring staff to ensure excellent services are  delivered 
  • Hold periodic meetings with staff to pass on updates, and clients expected, remind staff of the policies in the staff book/code of conduct, and ensure they are being adhered to. 
  • Ensure that all staff come to work on time. 
  • Manages employees in ‘supporting’ roles, including  administrative staff, operations staff, and cleaning staff

  • Minimum academic qualification of a BSc in any related discipline 
  • Minimum of 6 years of relevant experience 
  • Very Strong Computer Skills 
  • Proficient with the use of Microsoft Excel and Microsoft Word
  • Good written and verbal communication skills must be able to communicate effectively with all stakeholders.
  • Ability to schedule activities and maximize time while ensuring to meet all deadlines.
  • Proficient in the use of Office Suite
  • Ability to work with various individuals in a wide range of positions.
  • Ability to work under pressure.
  • Effectively manage subordinates and foster team spirit and collaboration.
  • Accuracy in record keeping and documentation.
  • Ability to plan own work and perform duties in an organized manner.
  • Ability to view situations holistically and proffer objective solutions.
  • Ability to think logically and solve problems occurring within normal work routine

Important Safety Tips

  • Do not make any payment without confirming with the Jobberman Customer Support Team.
  • If you think this advert is not genuine, please report it via the Report Job link below.
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