Restaurant Manager

Responsibilities:

• Coordinate daily Front and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
  
• Respond efficiently and accurately to customer complaints
  
• Regularly review product quality and research new vendors
  
• Organize and supervise shifts
  
• Appraise staff performance and provide feedback to improve productivity
  
• Estimate future needs for goods, kitchen utensils and cleaning products
  
• Ensure compliance with sanitation and safety regulations
  
• Manage restaurant’s good image and suggest ways to improve it
  
• Control operational costs and identify measures to cut waste
  
• Create detailed reports on weekly, monthly and annual revenues and expenses
  
• Promote the brand in the local community through word-of-mouth and restaurant events
  
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
  
• Train new and current employees on proper customer service practices
  
• Implement policies and protocols that will maintain future restaurant operations

Requirements:

• Academic qualification of BSc degree in Business Administration
  
• Hospitality management or culinary schooling is a plus
• Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role
• Proven customer service experience as a manager
  
• Extensive food and beverage (F&B) knowledge, with ability to remember and recall menu/dishes to inform customers and wait staff
  
• Familiarity with restaurant management software, like Open Table and Peach Works
  
• Strong leadership, motivational and people skills
  
• Acute financial management skills
• Person Must pass background check which includes providing 3Guarantors and 3Referees

NB: Our background checks are rigorous and invasive, therefore, candidates who are not able to meet up with the background check requirement should not bother applying.