Reservation and Ticketing Agent
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Job summary
The Reservation and Ticketing Agent will handle flight, hotel, and other travel-related bookings, ensure accurate documentation, resolve customer inquiries, and provide exceptional customer service at all times. The candidate must be proficient in using reservation systems and capable of managing multiple tasks while maintaining high accuracy.
Min Qualification:
Diploma
Experience Level:
Internship & Graduate
Experience Length:
No Experience/Less than 1 year
Working Hours:
Full Time
Job descriptions & requirements
Responsibilities:
Reservation Management:
- Make flight, hotel, tour, and transportation reservations based on client requirements.
- Modify, cancel, and rebook existing reservations as needed.
Ticketing:
- Issue, reissue, and refund airline tickets through GDS systems (e.g., Amadeus, Sabre, Galileo). Amadeus especially.
- Ensure accurate fare calculations and ticketing procedures are followed.
Customer Service:
- Provide clients with travel advice and information on destinations, visa requirements, baggage policies, and travel insurance.
- Address client inquiries and professionally resolve complaints or issues.
Documentation:
- Verify passenger documentation (e.g., passports, visas) before confirming travel arrangements.
- Ensure all travel documents (e-tickets, itineraries, vouchers) are correctly issued and delivered to clients.
Sales and Promotion:
- Promote travel agency products and travel packages.
- Upsell additional services like travel insurance, airport transfers, and tours.
Administrative Tasks:
- Maintain accurate records of bookings and payments.
- Prepare daily and weekly booking reports for management.
Coordination:
- Liaise with airlines, hotels, tour operators, and transport providers.
- Monitor and update clients about changes in itineraries or travel conditions.
Requirements:
- High school diploma or equivalent; a degree or diploma in Travel and Tourism is a plus.
- Proven experience as a ticketing/reservation agent or in a similar role.
- Proficiency in GDS platforms (Amadeus, Sabre, Galileo, or similar).
- Strong knowledge of domestic and international travel regulations.
- Excellent communication and interpersonal skills.
- Detail-oriented with strong organizational and time management abilities.
- Customer-focused with problem-solving capabilities.
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