Responsibilities:

Oversee the day-to-day operations of the Housekeeping Department.
Ensure guest rooms, public areas, offices, restaurants, and back-of-house areas are maintained to exceptional cleanliness standards.
Develop and implement housekeeping procedures, schedules, and quality control measures.
Conduct regular inspections of guest rooms and public areas to ensure compliance with hotel standards.
Recruit, train, supervise, and motivate housekeeping staff.
Prepare staff duty rosters and manage departmental manpower requirements.
Monitor housekeeping inventory levels and coordinate the procurement of cleaning supplies, linens, guest amenities, and equipment.
Manage laundry operations and ensure proper handling of hotel linens and uniforms.
Collaborate closely with Front Office, Engineering, Security, and Food & Beverage departments to ensure seamless guest experiences.
Handle guest requests, complaints, and service recovery professionally and promptly.
Monitor departmental budgets and control costs without compromising service quality.
Ensure compliance with health, safety, hygiene, and sanitation regulations.
Drive continuous improvement initiatives to enhance operational efficiency and guest satisfaction.

Requirements:

Bachelor's degree or HND in Hospitality Management, Hotel Management, Business Administration, or a related field.
Minimum of 5 years' housekeeping experience within a reputable hotel, with at least 2 years in a managerial capacity.
Strong knowledge of housekeeping operations, laundry management, cleaning standards, and inventory control.
Excellent leadership, supervisory, and team management skills
Strong organizational and time-management abilities.
Excellent communication and interpersonal skills
Proficiency in Microsoft Office applications and hotel management systems
Ability to work flexible hours, including weekends and public holidays when required.
Professional appearance and strong attention to detail.

Desired Competencies: