Operations Supervisor

Responsibilities:

• Ensuring that the company has the adequate and suitable resources to complete its activities (e.g. people, material, equipment etc.) 
• Gathering, analyzing and interpreting external and internal data and writing reports 
• Organizing and coordinating operations in ways that ensure maximum productivity 
• Supervising the work of employees and provide feedback and counsel to improve efficiency and effectiveness
• Collaborating with Kitchen staff, Floor staff, and delivery staff to ensure availability of merchandise
• Maintaining an accurate record of financial records
• Reconciliation of entries into the accounting system
• Updating and maintaining the general ledger 
• Reconciling of sales made by online and walk-in customers
• Ensuring smooth flow of operations with constraints or delays 
• Ensuring standards for quality, customer service and health and safety are met
• Developing a content strategy that aligns with the restaurant's branding, target audience and marketing strategy.
• Regularly post high-quality images, videos and captions that showcase the restaurant dishes, ambiance and events
• Developing food guides and food related contents that resonate with the target audience
• Managing stock control and reorder levels
• Managing stock levels and make key decisions about stock control 
• Securing merchandise by implementing security systems and measures
• Manage all controllable costs to keep operations profitable
• Ensuring standards for quality, customer service and health and safety are met 
• Gathering, analyzing and interpreting external and internal data and write reports
• Any other related duties assigned.

Requirements:

• Excellent communication and customer service skills.
• Strong organizational ,communication and interpersonal skills 
• Ability to determine appropriate course of action in more complex situations 
• Ability to work independently, exercise creativity, be attentive to detail, and maintain a positive attitude 
• Ability to  multitask  and simultaneous responsibilities and to prioritize scheduling of work.

Remuneration: NGN 100,000