Skills Assessment
1 month ago

Job Summary

We are seeking an experienced and dynamic Short-Term Rentals Operations Manager to oversee the day-to-day operations and management of multiple short-term rental properties. This key role is responsible for ensuring the highest levels of guest satisfaction, property maintenance, and overall operational efficiency.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 5 years

Job Description/Requirements


Property Management:

  • Oversee the maintenance and upkeep of multiple short-term rental properties, ensuring they meet the highest quality standards.
  • Schedule maintenance, fumigation, landscaping and other services as needed.
  • Coordinate property cleaning and turnovers between guest stays to maintain cleanliness and organization
  • Resolving problems reported by cleaners
  • Build SOP’s
  • Filing damage claims

Guest Experience: 

  • Ensure a high level of guest satisfaction by responding to inquiries, issues, and requests in a prompt and courteous manner.
  • Implement and maintain guest communication procedures to ensure seamless check-in, check-out, and a positive overall experience
  • Oversee each check in goes smoothly
  • Analyzing guest reviews and shortlisting improvement opportunities
  • Calling guests and soliciting feedback
  • Define, refine and scale processes as we grow

Inventory and Supplies Management:

  • Oversee inventory control and supply management, ensuring properties are adequately stocked and equipped for guests' needs
  • Standardize product supplies
  • Track inventory usage

Financial Management:

  • Monitor and manage property budgets, expenses, and revenues to ensure profitability.
  • Prepare financial reports for each property, including income statements and expense reports, and develop strategies to optimize property revenue.

Marketing and Promotion:

  • Group guests in different avatars and implement marketing strategies for each avatar
  • Monitor market trends and competition to adjust pricing and marketing strategies.
  • Improve digital presence and advertisement
  • Local business outreach


  • Bachelor’s degree in business, Hospitality, or a related field (preferred).
  • Proven experience in property management, preferably in short-term rentals or the hospitality industry
  • Strong leadership and team management skills.
  • Excellent communication and customer service abilities.
  • Proficiency in property management software and tools.
  • Financial acumen for budgeting and expense control.
  • Attention to detail and the ability to multitask in a fast-paced environment.
  • Strong problem-solving and decision-making skills.
  • Availability to respond to emergencies and guest inquiries outside regular working hours.

If you have a passion for hospitality, a track record in property management, and the skills to lead a team to success, we invite you to apply for this rewarding position as our Short-Term Rentals Operations Manager.

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Why is there a skills assessment?
The employer wants to assess each candidate equally and fairly, and give you the opportunity to show your abilities.
How long is the assessment?
Normally between 25 - 45 mins depending on the skill being assessed.
Can I retake the assessment?
No, you can't re-take an assessment
Make sure you are ready and can focus 100% with no distractions.

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