Operations Manager

Responsibilities:

Property Management:

• Oversee the maintenance and upkeep of multiple short-term rental properties, ensuring they meet the highest quality standards.
• Schedule maintenance, fumigation, landscaping and other services as needed.
• Coordinate property cleaning and turnovers between guest stays to maintain cleanliness and organization
• Resolving problems reported by cleaners
• Build SOP’s
• Filing damage claims

Guest Experience: 

• Ensure a high level of guest satisfaction by responding to inquiries, issues, and requests in a prompt and courteous manner.
• Implement and maintain guest communication procedures to ensure seamless check-in, check-out, and a positive overall experience
• Oversee each check in goes smoothly
• Analyzing guest reviews and shortlisting improvement opportunities
• Calling guests and soliciting feedback
• Define, refine and scale processes as we grow

Inventory and Supplies Management:

• Oversee inventory control and supply management, ensuring properties are adequately stocked and equipped for guests' needs
• Standardize product supplies
• Track inventory usage

Financial Management:

• Monitor and manage property budgets, expenses, and revenues to ensure profitability.
• Prepare financial reports for each property, including income statements and expense reports, and develop strategies to optimize property revenue.

Marketing and Promotion:

• Group guests in different avatars and implement marketing strategies for each avatar
• Monitor market trends and competition to adjust pricing and marketing strategies.
• Improve digital presence and advertisement
• Local business outreach

Requirements:

• Bachelor’s degree in business, Hospitality, or a related field (preferred).
• Proven experience in property management, preferably in short-term rentals or the hospitality industry
• Strong leadership and team management skills.
• Excellent communication and customer service abilities.
• Proficiency in property management software and tools.
• Financial acumen for budgeting and expense control.
• Attention to detail and the ability to multitask in a fast-paced environment.
• Strong problem-solving and decision-making skills.
• Availability to respond to emergencies and guest inquiries outside regular working hours.

If you have a passion for hospitality, a track record in property management, and the skills to lead a team to success, we invite you to apply for this rewarding position as our Short-Term Rentals Operations Manager.