Operations Manager

Responsibilities:

• Continuously improve the company's Nigeria’s competitiveness by providing a comprehensive first-class operational customer service with on-time delivery, highest level of service quality and timely responsiveness 
• Continuously improve the performance, productivity, and efficiency of departmental and organizational operations
• Provision of effective methods and strategies to implement a lean yet agile structure whilst mitigating risks to ensure business continuity
• Liaise with Sales and Technical to develop an optimal product portfolio for the rental fleet and  sales inventory
• Establish appropriate inventory coverage for sales items; 
• Effectively manage material investment / disinvestment to drive utilization as per Management Plan and discussion with subsidiary management.
• Successful and effective delivery of all projects
• Maintain an operation with a high QHSE standard 
• To support the region as Center of Excellence
• Execute order management activities in accordance with the company's guidelines and LTC process
• Liaise with the company's Commercial Standards & Systems team in order to keep the company's Nigeria up-to-date with the latest Group standards & Lead-to-Cash processes related to CSM. 
• Be the business excellence ambassador to ensure continuous improvement of the company's Nigeria’s  service delivery and competitiveness in the market, 
• Help the company maintain strong customer relations by superior service delivery
• Functional responsibility for Material Planning, Yard Logistics, Customer Service Management. 
• Maintaining the  appropriate operational performance of the company Nigeria as set out in Management Plan or agreed with management for each period
• Optimization, increase of efficiency and cost management along with operational and logistic processes in order to help sustain or improve subsidiary profitability as set out in the Management Plan.
• Safety of all staff, customers and visitors.
• Identify, define and lead improvement projects, and strategic target Implementation.
• Maintenance and upkeep of all company assets, property and services including facilities management for the company's Nigeria stockyard and branch offices 
• Prepare documentation as it pertain to operations function and facilitate the annual audit process (both internal or external audits).
• Coordinate between Sales Team and Technical Team in meeting customer expectations by providing a comprehensive first class operational service.
• Develop relationships with key clients in line with company strategy including implementation of losses and damage process (Zero Damage Campaign).
• Responsibility for the quantity (including breadth of portfolio) and quality of Inventory and Rental Stock in compliance with PERI Rental Criteria.
• Working closely with functional heads/managers (Sales Director, Technical Manager, HSEQ Supervisor, CFO and Marketing Manager) to ensure consistent and efficient working practices.
• Induction / further development / succession planning of operations staff.
• Direct responsibility for the processing of customer orders. 
• Communication of all key information to the operations staff.
• Ensure successful delivery for mega projects by project management
• Act as Head of Contracts Management to manage all 3rd party supplier contracts (including development of draft templates, negotiation and record management)
• Best Practices - Improve processes and policies in support of organizational goals. 
  
• Formulate and implement departmental and organizational policies and procedures to maximize output. 
• Monitor adherence to rules, regulations and procedures.
• Budgeting & Cost Control – support management planning process by developing operations budget and providing other relevant inputs. 
• Ensure resource allocation and actual spend in line with budgets and updated forecasts to optimize earning’s performance of the subsidiary
• Manage maintenance of equipment and machinery as well as providing technical support where necessary.
• Strategic Input - Liaison with top management and assist in the development of strategic plans for operational activity..
• To have a proactive responsibility and awareness for the company Nigeria’s health & safety procedures related to the area of responsibility.

Requirements:

• Minimum academic qualification of a Bachelor's Degree and/or appropriate qualification in the field of Business management or Engineering 
• Health and Safety Qualification added advantage
• Solid experience in Order Management or Logistics
• Operational/Logistics experience, ideally within the company's world or in construction services environment
• Proven interpersonal skill competence
• Proven experience in management of a team of comparable size
• Practical knowledge of cost control and management
• Objective-orientated
• Strong work ethic, open and reliable
• Outstanding organizational skills
• Trustworthy and honesty
• Sympathetic to the company's culture
• Good knowledge of MS office
• Fluent in English