Loan Recovery Officer
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Job summary
A Loan Recovery Officer is responsible for contacting customers who have not repaid their loans and helping the company recover the money. The role involves reminding borrowers to pay, negotiating repayment plans, and keeping records of payments.
Min Qualification:
High School (S.S.C.E)
Experience Level:
No Experience
Experience Length:
No Experience/Less than 1 year
Language Requirement:
English
Working Hours:
Full Time - 9 to 5
Applicant Location:
Lagos, Nigeria
Job descriptions & requirements
Responsibilities:
- Reach out to customers who have missed payments via calls, emails, or visits.
- Work with borrowers to agree on realistic repayment plans for overdue loans.
- Track repayment status and identify high-risk or overdue accounts.
Requirements:
- SSCE, OND, HND, or B.Sc
- Strong communication and persuasion
- Good negotiation skills
- Ability to handle conflict and difficult conversations
- Basic financial understanding.
- Persistence and emotional resilience.
- Good talking skills
- Patience
- Confidence
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