IT Support Officer

Responsibilities:

• Serve as the first point of contact for new and existing clients, providing excellent customer service.
• Manage the client onboarding process, ensuring a smooth transition into our tech security solutions.
• Educate clients on products and services, offering guidance on how to maximize value.
• Respond promptly to customer inquiries, complaints, and feedback across multiple channels.
• Collaborate with internal teams (Sales, Technical, and Operations) to resolve client issues quickly.
• Maintain accurate records of customer interactions and generate reports on service performance.
• Continuously seek opportunities to improve customer experience and onboarding efficiency.

Requirements:

• Bachelor’s degree in Business Administration, Mass Communication, Marketing, or related field.
• 3+ years of proven experience in customer service, client onboarding, or account management (experience in tech/security industry is an advantage).
• Strong understanding of customer relationship management.
• Certifications in Customer Service or CRM tools (added advantage).
• Must be based in Lagos or willing to relocate.
• Excellent communication and interpersonal skills.
• Ability to multitask, prioritize, and manage time effectively.
• High emotional intelligence and customer empathy.
• Strong problem-solving skills with a proactive approach.
• Ability to work both independently and as part of a team.