Hotel General Manager

Responsibilities:

• Oversee day-to-day hotel operations across Front Office, Housekeeping, Food & Beverage, Maintenance, and Administration, ensuring seamless coordination, operational excellence, and alignment with brand standards
• Lead and coordinate cross-functional teams, including Front Office Managers, Housekeeping Supervisors, Executive Chefs, F&B Managers, and Administrative Staff, to deliver an exceptional guest experience
• Develop and implement operational strategies that drive service quality, efficiency, and profitability
• Act as the hotel’s key liaison for VIP guests, owners, and external stakeholders
• Monitor performance metrics and guest feedback, making data-driven decisions to optimize outcomes
• Support marketing and direct sales efforts in collaboration with commercial teams to maximize occupancy and revenue
• Enforce brand SOPs, ensure compliance with all health, safety, and regulatory standards, and uphold a strong service culture
• Provide strategic leadership across departments to ensure consistent service excellence
• Drive operational efficiency, cost control, and continuous process improvement
• Recruit, train, and manage staff performance, ensuring a high-performing and motivated team
• Implement and monitor Standard Operating Procedures (SOPs) and performance KPIs
• Champion a guest-first approach by proactively addressing complaints and service recovery
• Support marketing initiatives to increase direct bookings and brand visibility
• Utilize hospitality systems (PMS, POS, Excel) to manage daily operations and analyze performance
• Ensure full regulatory compliance in health, safety, and operational standards
• Collaborate with internal and external stakeholders to drive property performance and innovation

Requirements:

• Minimum of 8 years’ progressive leadership experience in hotel management, including at least 3 years in a senior operational role
• Proven ability to grow revenue, enhance service standards, and reduce operational inefficiencies
• Strong leadership, communication, and decision-making skills
• Proficient in hospitality systems and software (PMS, POS, Microsoft Excel)
• Experience managing diverse teams in high-volume, fast-paced environments
• Solid background in budgeting, cost control, and vendor management
• Bachelor’s degree in Hospitality Management, Business Administration, or a related field