Hotel and Lounge Assistant
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Job summary
Magida Gardens is seeking a smart, professional, and customer-focused Hotel and Lounge Assistant to support daily operations across the hotel, lounge, and event areas. The successful candidate will be responsible for guest reception, lounge service support, maintaining cleanliness and presentation standards.
Min Qualification:
High School (S.S.C.E)
Experience Level:
Entry level
Experience Length:
1 year
Job descriptions & requirements
Responsibilities:
Front Desk & Hotel Support:
- Welcome guests warmly and professionally
- Assist with guest check-in and check-out processes
- Handle guest inquiries, bookings, and complaints politely
- Ensure all bills are settled before guests leave the premises
- Confirm payments with a supervisor before departure
Lounge & Bar Support:
- Assist with serving food and drinks
- Maintain the cleanliness of the lounge and seating areas
- Monitor guest comfort and respond promptly to requests
- Ensure no staff requests personal payments from guests
- Support lounge setup and closing procedures
Event & Venue Support:
- Assist with event preparation and basic setup
- Ensure event areas remain clean and organized
- Report damages or issues immediately
- Support coordination during busy periods
Customer Service:
- Maintain a friendly and welcoming attitude at all times
- Represent Magida Gardens professionally
- Resolve minor guest concerns and escalate major issues
- Uphold company policies at all times
Requirements:
- Minimum of SSCE qualification
- Previous hospitality or customer service experience preferred
- Good communication skills
- Smart appearance and well-presented
- Ability to work evenings, weekends, and holidays
- Honest, reliable, and punctual
- Team player with positive attitude
- Strong interpersonal skills
- Basic computer knowledge (for bookings)
- Ability to multitask
- Problem-solving ability
- Good attention to detail
Behavioral Expectations:
- No drinking alcohol while on duty
- No requesting tips or payments directly from customers
- All tips must be placed in the designated tip jar
- No payments into personal accounts
- Maintain professional conduct at all times
Important safety tips
- Do not make any payment without confirming with the Jobberman Customer Support Team.
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