Head of Operations

Responsibilities:

• Develop and implement operational strategies aligned with the company’s overall business goals.
• Oversee day-to-day operations, including sales, after-sales services, spare parts, logistics, and workshop activities.
• Ensure efficient supply chain management and timely delivery of vehicles, parts, and services.
• Establish and monitor key performance indicators (KPIs) to evaluate efficiency and effectiveness across departments.
• Drive cost optimization initiatives while ensuring quality and compliance with industry regulations.
• Coordinate with the sales and marketing teams to support business growth and customer retention.
• Lead, mentor, and develop departmental managers and their teams to foster a high-performance culture.
• Ensure compliance with health, safety, and environmental standards in all operational processes.
• Collaborate with the finance department to prepare budgets, forecasts, and financial reports for operational activities.
• Identify opportunities for process improvements, automation, and innovation within operations.
• Handle escalated customer issues with professionalism, ensuring swift resolution.

Requirements:

• BSc/HND in Business Administration, Operations Management, Engineering, or a related field (Master’s degree/MBA is an added advantage).
• Minimum of 4 years’ proven experience in operations management, preferably within the automobile industry or related sectors.
• Strong knowledge of supply chain, logistics, and workshop management in the automobile space.
• Excellent leadership, organizational, and problem-solving skills. Strong financial acumen with experience in budgeting and cost control.
• Ability to drive operational excellence and implement performance metrics.
• Exceptional communication and interpersonal skills for cross-functional collaboration.
• Proficiency in MS Office Suite and relevant ERP/automobile management software.
• Strategic Planning & Execution
• Leadership & People Management
• Process Optimization
• Supply Chain & Logistics Management
• Problem-Solving & Decision Making
• Customer Relationship Management
• Financial & Analytical Skills
• Location: Osogbo, Osun State (willing to relocate)
• Must be able to drive.