General Manager

Responsibilities:

• Restructure the company to a more functional, efficient one with a clear organogram outlining key responsibilities and performance indicators for management and staff
• Develop a standard operating process and manuals to govern the conduct of business and staff of the company
• Appraise key staff for their strengths and provide them with training and necessary support to deliver on their KPIs
• Identify and recruit talents for existing vacancies and appropriate placement within the organization
• Develop a succession and capacity-building plan for the organization
• Ensure that the quality of products and services is exceptional and in accordance with company standards
• Ensure and maintain staff discipline in accordance with company guidelines
• Ensure compliance with all legal, and regulatory standards and develop a framework for corporate governance of the company
• Ensure company records, books, and accounts are kept properly and up-to-date
• The General Manager within the course of his/her contract will develop an expansion and a robust business plan for the organization.

Requirements:

• Minimum academic qualification of BSc/BA in Business or relevant field; MSc/MA is a plus
• A background in the restaurant and hospitality sector
• 7 - 10 years of work experience as a General Manager or similar executive role
• Experience in planning and budgeting
• Knowledge of business processes and functions (finance, HR, procurement, operations, etc.)
• Strong analytical ability
• Excellent communication skills
• Outstanding organizational and leadership skills
• Problem-solving aptitude