General Manager

Responsibilities:

• Oversee daily operations of the mall, including buka (restaurant), supermarket, cafe, and other businesses
• Manage and supervise department managers, providing guidance and support to ensure business objectives are met
• Develop and implement business strategies to drive sales growth, improve customer satisfaction, and increase market share
• Analyze financial statements, sales reports, and other performance indicators to identify areas for improvement
  
• Foster strong relationships with suppliers, vendors, and stakeholders to ensure timely delivery of products and services
• Ensure excellent customer service, employee engagement, and talent development across all departments

Requirements:

• Proven track record of managing a restaurant or food service establishment
• Knowledge of food safety, hygiene, and customer service standards
• Experience with menu planning, inventory management, and staff supervision
• Vendor management, including supplier relationships and contract negotiation
• Upselling and cross-selling techniques to drive sales growth
• Practical sales experience and knowledge of inventory management systems
• Strong business acumen and strategic planning skills
• Ability to meet sales targets and drive business growth
• Experience with marketing and sales initiatives
• Excellent leadership and communication skills
• Ability to motivate and develop high-performing teams
• Experience with conflict resolution and performance management
• Budgeting and financial planning skills
• Ability to analyze financial statements and make informed business decisions
• Master's degree in Business Administration or a related field
• Proven experience as a General Manager or similar executive role
• Strong understanding of corporate governance, general management best practices, and industry trends

What We Offer:

• Competitive salary and benefits package
• Opportunity to work with a dynamic and growing retail organization
• Professional development and career growth opportunities.