General Manager (GM)

Responsibilities:

Strategic Leadership & Brand Stewardship:

• Uphold and elevate the Delborough brand as Nigeria’s premier luxury hotel.
• Set clear vision, goals, and performance benchmarks in line with business strategy.
• Continuously identify and execute opportunities for innovation, quality enhancement, and guest satisfaction.

Operations & Service Excellence:

• Oversee all hotel operations, ensuring exceptional standards across rooms, F&B, spa, security, concierge, and other services.
• Conduct regular audits and walkthroughs to monitor quality, cleanliness, and ambiance.
• Ensure seamless coordination between departments for optimal guest experience.

Financial Management:

• Develop and manage budgets, forecasts, and cost-control measures to ensure profitability.
• Track key financial indicators and ensure alignment with targets.
• Optimize revenue streams across accommodations, events, F&B, and wellness services.

Guest Experience & Relationship Management:

• Maintain a visible presence and actively engage with VIPs and regular guests.
• Monitor guest feedback and implement continuous improvements.
• Personally handle complex guest issues or complaints with discretion and professionalism.

Team Leadership & Human Capital Development:

• Lead by example with high emotional intelligence, professionalism, and integrity.
• Build a high-performance leadership team and ensure regular training and performance reviews.
• Drive a culture of excellence, empowerment, and accountability.

Business Development & Partnerships:

• Cultivate partnerships with tourism boards, luxury brands, embassies, and corporate clients.
• Represent the hotel in high-level hospitality and business forums.
• Develop marketing and branding strategies in collaboration with the marketing team.

Compliance & Risk Management:

• Ensure strict compliance with legal, safety, financial, and hospitality industry standards.
• Oversee crisis and risk management plans, including health & safety protocols and security.

Requirements:

• Minimum of 10–15 years of progressive leadership experience in the luxury hospitality sector, including at least 5 years in a GM or AGM role.
• Proven track record managing high-end hotels or resorts with strong performance metrics.
• Deep understanding of luxury service culture, attention to detail, and international standards.
• Strong financial acumen and P&L accountability.
• Excellent interpersonal, leadership, and communication skills.
• Experience working in multicultural environments and with high-profile clientele.

Preferred:

• International hotel group experience (e.g., Four Seasons, Mandarin Oriental, Kempinski, Marriott Luxury Collection).
• Degree in Hospitality Management, Business Administration, or related field.
• Familiarity with the Nigerian or West African luxury hospitality market is a strong plus.