General Manager (Fashion E-commerce & Retail)

Responsibilities:

• Own P&L and deliver a clear 90-day & 12-month plan.
• Run day-to-day operations across store, e-commerce, warehouse, and last-mile.
• Drive inventory accuracy, demand planning, buying calendar, stock turns, and shrink control.
• Improve fulfilment (pick-pack-ship), SLAs, WISMO/returns, and customer experience.
• Hire, coach, and manage a high-performing team with clear targets and routines.
• Build SOPs and dashboards; apply lean/continuous improvement to cut waste and costs.
• Lead merchandising, pricing, promo calendar, and creator/partner activations for growth.
• Manage suppliers, 3PLs, and logistics—negotiate rates and enforce OTIF standards.
• Ensure cash control, compliance, and store standards.

Requirements:

• 4+ years in retail/e-commerce operations or general management (fashion or FMCG is a plus).
• Strong data and process mindset; confident with Excel/Google Sheets and basic BI.
• Proven track record of growing revenue and improving unit economics.
• Hands-on leader—comfortable on the shop floor and in leadership reviews.
• Bachelor’s degree minimum.
• Based in Abuja, able to work Mon–Sat.
• A plus if you have experience launching/optimising e-commerce in Nigeria; POS/ERP (e.g., Odoo, Shopify/Woo); 3PL setup.

Success in your first 6 months looks like

• Stock accuracy ≥ 98% | OTIF ≥ 95% | Shrink ≤ 1.5%
• Order lead time ≤ 24–48 hrs (Abuja)
• +15% AOV and +10pp repeat-purchase rate

Benefits

• Competitive salary + performance bonus tied to growth & ops KPIs
• Ownership to build and transform operations
• Clear growth path (e.g., Country Director)