General Manager

Responsibilities:

General Club Management:

• Support Management Council in all strategic planning efforts.
• Drive the conversion of at least 10% of inactive members to active fee-paying members through service delivery.
• Operate the club within the required government regulations, club rules and overall Management Council policies.
• Maintain effective oversight in all service touch points of the Club.
• Provide strategic direction and oversight to supervisors to drive Club’s sustainable service.
• Ensure optimum service and comfort of members and their guests, while upholding the rules of the club.
• Drive compliance with club (administrative and sporting) standards on Health, Safety, Environment.
• Ability to analyze the Nigerian hospitality market, explore opportunities and implement strategies.
• Demonstrable excellent presentation, business writing and communication skills.
• Ability to anticipate and handle members’ complaints.
• Proactive, go-getter and strong commitment to service excellence
• Very good resource (human and material) management skills and strong critical thinking/problem solving skills.
• Drive exceptional membership experience with great ambience, hospitality, maintenance and service operations.

Process Re-engineering:

• Drive club vision and execute in alignment with strategic directions to achieve desired results.
• Expand bar and catering activities with automation that is beyond today and tomorrow.
• Identify and position human resources to optimize service delivery.
• Focus energy on what works to drive operational excellence across every section.
• Communicate the Club’s vision and values, by visibly supporting and implementing policy.
• Demonstrate high standards of ethics and integrity with members, guests, and staff.
• Establish high performance standards and appropriately incentivize staff for consistent excellent results.
• Institutionalize a service culture among all staff that meets international standards.
• Implement models for measuring and improving service standards across all sections of the club.
• Deploy resources using the manpower audit as benchmark for realignment and productivity restructuring.
• Drive employees towards being best in class for engagement, supervision and thereby value delivery.
• Ensure recruitment is competency-based which follows global hospitality culture and attributes.

Staff Development & Motivation:

• Ensure effective training, coaching, counselling, and reward strategies to maintain highly motivated staff.
• Increase management's effectiveness through people oriented and highly disciplined managers.
• Implement new scorecard/performance evaluation system for employees.
• Recognize social events for staff (birthdays, anniversaries, weddings, etc.)
• Ensure the conduct of staff satisfaction and engagement survey once a year.
• Maintain at least 85% of a highly engaged and satisfied workforce.
• Establish strong supervisory levels down the ladder from management.

Requirements:

• Minimum academic qualification of B.Sc./HND in Management, Finance, Economics or Business-related discipline.
• A master’s degree in business administration (MBA) or higher Degree in other related field is an added Advantage.

Professional Qualification:

• Certification in Hospitality Management or professional equivalent in any hospitality institution.
• Membership of Professional Association in Leisure and Hospitality Industry.

Work Experience:

• Minimum of ten (10) years working experience in the hospitality industry, 5 years of which must be at the Senior Management level and relating with the Board or Executive Management

Supervises:

• Head of Admin
• Head of Finance
• Head of Food & Beverage
• Head of Membership Services
• Head of Hall Operations
• Head of Protocols

Managerial Competencies:

• Strong leadership
• Teamwork
• Decision Making
• Integrity
• Problem Solving

Behavioral Competencies:

• Customer Oriented & attention to detail
• High Energy Level
• Good verbal and written communication
• Awareness & Industry knowledge
• Strong organizational skills
• Ability to work well under pressure and adaptive to change

Remuneration: NGN 700,000 - 800,000 Net