Franchise Manager

Responsibilities:

• Develops and executes business strategies to expand franchise operations, generates leads, drives growth, and constantly seeks ways to improve customer satisfaction.
• Interviews potential franchisees and reviews applications to determine eligibility
• Recruits new franchisees based on financial resources, business experience, and personal characteristics, and provides support in the development of a business plan.
• Develops and implements training programs for new franchisees.
• Develops key performance indicators (KPIs) for franchise outlets to measure business results and customer satisfaction.
• Develops and monitors the administration of franchise SOPs, procedures, mechanisms, and manuals to manage compliance with franchise agreements, company standards, values, and business ethics.
• Reviews financial statements to ensure franchisees are meeting the financial and operational targets of performance.
• Works with the marketing team in the development of promotional plans for new products and services to ensure effectiveness in increasing brand recognition and sales in the region.
• Reviews contracts, processes renewals, and enforces licensing expectations.
• Performs business and competitive analysis and projections to assess the health of franchise outlets monthly.
• Troubleshoots and provides supervisory support in solving business problems as needed.
• Records events of non-compliance and executes compliance protocols for franchisees; generates prompt notices to franchisees on events of non-compliance or breach.
• Manages the stock level of products for franchise outlets and ensures prompt restocking of products as required.
• Ensures the monthly rebate for franchisees is processed and made available within 7 days of the new month. 

Requirements:

• Minimum of 5 years of experience 
• Minimum of a BSc