Job Summary

The supervisor should demonstrate and ensure the highest level of courteous and efficient service to ensure guests feel welcome and that their needs are attended to at all times during their stay.

  • Minimum Qualification: Diploma
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description/Requirements

Main Duties & Responsibilities:

  • Plan, supervise and control various operations, working closely and supporting the food and beverage manager.
  • Anticipate guests’ needs, respond promptly, acknowledge all guests and resolve complaints, ensuring guest satisfaction. 
  • Constant effective communication with managers and supervisors regarding any guest or staff issues. 
  • Encourage and motivate staff with a positive attitude. 
  • Operate POS (point of sale) and maintain the security of the system. 
  • Follow the correct cash up and management of bills and house accounts, incl cash and credit card transactions. 
  • Prepare reports for the food and beverage manager. 
  • Manage waiters, barman and runners by ensuring the smooth running of the floor and that duties are carried out in a professional and timeous manner. 
  • Maintain excellent product knowledge. 
  • Prepare weekly staff rosters if need be. 
  • Conduct service briefings. 
  • Ensure all front of house staff adhere to the ‘company code of conduct and ‘standard operating procedures 
  • Monitor staff closely to identify any transgressions throughout service so that these can be addressed immediately.

Requirements & Qualififcation: 

  • Diploma in Hospitality Management or Hotel School qualification will be given preference 
  • 3 years experience in a luxury hotel & restaurant environment 
  • A strong grasp of operational systems (Micros POS and Opera) and computer literacy in Microsoft Excel, Word, Powerpoint, Outlook 
  • Food & Beverage product knowledge 
  • Strong organizational skills and ability to multitask 
  • Ability to stay calm under pressure 
  • A willingness and passion to serve 
  • Presentable and well-groomed 
  • Ability to work long hours, day and night, including weekends and holidays 
  • A strong ability to communicate and to read and write in English is essential. Additional languages are a plus 
  • A passion to learn, teach and drive improvement in employees 

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Lagos
| Full Time |
Confidential
Akf properties limited
Lagos
| Full Time |
Confidential
Lagos
| Full Time |
NGN Less than 75,000