Digital Order Coordinaror
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Job summary
We are looking for a responsible and customer-focused digital order coordinator to manage online food orders and communicate with customers through our website, WhatsApp and third-party delivery platforms.
Min Qualification:
High School (S.S.C.E)
Experience Level:
Entry level
Experience Length:
1 year
Working Hours:
Full Time
Job descriptions & requirements
Responsibilities:
- Handle incoming online order from website and delivery platform.
- Communicate professionally with customers.
- Provide order updates and respond promptly to inquiries.
- Confirm orders and monitor delivery progress.
- Follow up with customers to ensure successful delivery.
- Work closely with kitchen and dispatch teams to avoid delays.
- Coordinate dispatch riders to pick up and deliver meals
Requirements:
- Strong communication and customer service skills.
- Must be polite, vocal, and confident speaking with customers.
- Ability to multitask and respond quickly.
- Must be able to read and write
- Attention to detail and good problem-solving ability.
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