Customer Service Representative
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Job summary
We are looking for a customer service representative to join our team. The role will involve contacting customers by phone to introduce our products and services, regularly following up with existing clients to maintain strong business relationships, understanding customer needs, and providing appropriate solutions.
Min Qualification:
HND
Experience Level:
Mid level
Experience Length:
3 years
Language Requirement:
English
Working Hours:
Full Time - 9 to 5
Applicant Location:
Nigeria
Job descriptions & requirements
Responsibilities:
- Contact clients by phone to introduce the company’s products or services.
- Regularly follow up with existing clients to maintain strong business relationships.
- Understand client needs and provide appropriate solutions.
- Achieve individual or team performance based on company sales targets.
- Gather and report customer feedback, market trends, and competitor information.
- Assist in optimising sales strategies.
Requirements:
- University degree or above
- Sales experience is preferred
- Standard English, clear articulation, good expression and listening skills.
- Good at communicating with different types of clients.
- Able to handle performance pressure and high-intensity phone communication.
- Proficient in using office software and telemarketing systems.
- Possess basic market analysis and problem-solving skills.
- Candidates should stay around Jericho and its environs
- Female only
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