Customer Service Officer (Akure)

Responsibilities:

• Serve as the primary point of contact for customer inquiries and support requests.
• Respond to customer questions promptly and professionally through various communication channels.
• Resolve customer concerns and complaints by identifying appropriate solutions.
• Provide accurate information about the company's products, services, and policies.
• Document customer interactions and maintain up-to-date records in the company's system.
• Escalate complex or unresolved issues to the appropriate team or supervisor when necessary.
• Collaborate with internal departments to ensure timely resolution of customer issues.
• Deliver a positive customer experience while meeting service quality and performance standards.

Requirements:

• Minimum of an HND in Communication or any relevant discipline
  
• Previous customer service, call center, or support experience preferred but not required.
• Strong verbal and written communication skills.
• Ability to remain calm, professional, and solution-oriented under pressure.
• Basic computer skills and the ability to learn customer service software.
• Respond to customer inquiries via phone, email, chat, or in person.
• Resolve customer issues and complaints in a professional and timely manner.
• Provide accurate information about products, services, and company policies.
• Process orders, returns, refunds, or account updates as needed.
• Document customer interactions and resolutions in internal systems.
• Strong verbal and written communication
• Active listening and empathy
• Problem-solving and critical thinking
• Conflict resolution and de-escalation
• Time management and multitasking
• Attention to detail and accuracy
• Basic computer skills and CRM proficiency
• Adaptability in fast-paced environments
• Team collaboration and reliability