Customer Service Representative
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Job summary
Our renewable energy client is seeking a customer-focused and proactive Customer Service Representative to serve as the first point of contact for customers. This role is key to delivering a positive customer experience while supporting the company's mission to provide clean, reliable energy solutions.
Min Qualification:
Degree
Experience Level:
Entry level
Experience Length:
2 years
Language Requirement:
English
Working Hours:
Full Time - 9 to 5
Applicant Location:
Lagos, Nigeria
Job descriptions & requirements
Responsibilities:
- Handle inbound customer inquiries via phone, email, and walk-ins in a professional and timely manner
- Resolve customer complaints and escalate complex issues to the appropriate teams
- Maintain accurate records of customer interactions and service requests
- Educate customers on products, services, billing processes, and payment options
- Follow up on open service tickets and ensure timely resolution
- Collaborate with technical and field teams to address customer concerns
- Prepare daily/weekly reports on customer feedback and service trends
- Contribute to improving customer service processes and satisfaction metrics
Requirements:
- OND/HND/Bachelor's degree in any relevant discipline
- Minimum of 1–3 years of customer service experience
- Excellent verbal and written communication skills
- Strong interpersonal skills and a customer-first mindset
- Ability to remain calm and professional under pressure
- Proficiency in Microsoft Office and basic CRM or ticketing tools
Preferred qualifications:
- Experience in the energy, utilities, or telecoms sector
- Familiarity with renewable energy products (solar systems, inverters, etc.
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