Customer Service Representative
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New
Job summary
We are seeking a friendly and attentive Customer Service Representative to join our restaurant team. The successful candidate will ensure guests receive a warm welcome, prompt service, and an exceptional dining experience from arrival to departure.
Min Qualification:
Degree
Experience Level:
Entry level
Experience Length:
2 years
Job descriptions & requirements
Responsibilities:
- Greet and welcome guests in a professional and courteous manner
- Take orders accurately and communicate clearly with kitchen and bar staff
- Respond promptly to guest inquiries, requests, and concerns
- Resolve complaints quickly and professionally, escalating where necessary
- Ensure tables are properly set and the dining area remains clean and organized
- Process bills and handle payments accurately
- Maintain knowledge of menu items, specials, and promotions
- Support team members to ensure smooth restaurant operations
Requirements:
- Minimum of 2–4 years’ experience in a restaurant or hospitality environment
- Strong communication and interpersonal skills
- Positive attitude and customer-focused mindset
- Ability to work under pressure in a fast-paced setting
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