Customer Service Representative
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Job summary
We seek to hire a suitable candidate for this role. A customer representative (Event and Hospitality) will be responsible for providing excellent customer service to guests and clients during events and hospitality services. They assist with guest inquiries, coordinate event activities, and ensure visitors have a positive and comfortable experience.
Min Qualification:
Degree
Experience Level:
Entry level
Experience Length:
2 years
Working Hours:
Full Time
Job descriptions & requirements
Responsibilities:
- Respond to customer inquiries via phone, email, and social media in a timely and professional manner.
- Assist clients with event bookings, service information, and pricing details.
- Coordinate with the events and operations teams to ensure seamless event execution.
- Maintain accurate customer records, bookings, and service requests.
- Handle customer complaints and resolve issues efficiently while maintaining client satisfaction.
- Maintain high service standards consistent with the hospitality industry.
Requirements:
- 2 years of experience in customer service within the event planning or hospitality industry.
- Must be computer literate.
- Must be excel proficient.
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