Customer service Representative
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Job summary
The Customer Service Representative is responsible for providing excellent service to customers by responding to inquiries, resolving complaints, and ensuring a positive customer experience. The role involves effective communication, problem-solving, and maintaining strong customer relationships while representing the company professionally.
Min Qualification:
OND
Experience Level:
Entry level
Experience Length:
1 year
Language Requirement:
English
Working Hours:
Full Time - 9 to 5
Applicant Location:
Lagos, Nigeria
Job descriptions & requirements
Responsibilities:
- Respond to customer inquiries via phone, email, chat, or in person.
- Provide accurate information about products and services.
- Resolve customer complaints and issues promptly and professionally.
- Maintain detailed records of customer interactions and transactions.
- Process orders, returns, and service requests where applicable.
- Follow company policies and customer service procedures.
- Escalate complex issues to the appropriate department when necessary.
- Build and maintain positive relationships with customers.
- Meet customer satisfaction and performance targets.
Requirements:
- Minimum of a secondary school certificate or relevant qualification.
- Proven experience in customer service or a related role is an advantage.
- Excellent verbal and written communication skills.
- Strong problem-solving and interpersonal skills.
- Ability to remain calm and professional under pressure.
- Good computer skills and familiarity with CRM systems are a plus.
- Ability to work flexible hours, including weekends if required.
- Strong attention to detail and customer-focused attitude.
- Ability to work independently and as part of a team.
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