Customer Service Officer

Responsibilities:

• Serve as the first point of contact for client inquiries relating to trading accounts, transactions, statements, dividends, and portfolio positions
• Provide timely and accurate responses to client complaints and escalate complex issues appropriately
• Assist clients with account opening documentation, KYC verification, and onboarding processes in line with regulatory requirements and company policies, where required.
• Monitor trade confirmations and ensure clients receive contract notes and transaction updates promptly
• Liaise with Operations, Compliance, Finance, and IT units to resolve trade settlement, trading platform, payments, account opening/update, and other related operational issues.
• Maintain proper documentation and record management in compliance with SEC and NGX regulations
• Ensure strict adherence to internal control procedures and service level standards

Requirements:

• B.Sc/HND in Mathematics, Physics, Statistics, Marketing, Communication, or a related discipline.
• Minimum of 1 year of experience in customer service within a stockbroking firm, investment firm, or financial institution
• Strong knowledge of capital market operations
• Familiarity with stockbroking operations
• Excellent verbal and written communication skills
• Strong problem-solving, analytical and conflict resolution abilities
• High level of integrity, confidentiality, and professionalism
• Proficiency in Microsoft Office Suite and CRM systems