Customer Relationship Manager


Management & Business Development

Construction NGN Confidential
3 weeks ago

Job Summary

We are looking for an ideal candidate to fill the role of a Customer Relationship Manager

  • Minimum Qualification:Degree
  • Experience Level:Management level
  • Experience Length:6 years

Job Description/Requirements


  • Responsible for identifying top-tier customers for subsidiaries categorized under the new business portfolio
  • Responsible for initiating, developing and maintaining client relationship on behalf of Dangote Industries Limited
  • Build and maintain long term strategic relationships with assigned distributors and top tier customers to realize maximum value for Dangote Industries Limited Conduct periodic client/customer satisfaction surveys and reviews to ensure clients are satisfied with the new business products/services.
  • Perform Customer Journey Mapping for top tier customers across all channels to identify customer experience improvement opportunities with a view to driving customer satisfaction.
  • Plan and deliver CRM strategies across the Group, follow up on new business opportunities and communicate new product developments to prospective clients.
  • Design and implement market entry strategy into new business markets.
  • Provide feedback on customers’ concerns to Sales Teams/Representatives in relevant locations, escalate where applicable and follow up to ensure prompt resolution and customer satisfaction.
  • Develop and present periodic reports on all top tier customer relationship management activities.
  • Conduct assessment of overall new business performance against set objectives and identify areas of improvement.
  • Work collaboratively with other units to acquire and manage all strategic customer data using a robust CRM platform/tool


  • Bachelor’s degree from a reputable institution
  • Minimum of six (6) years of experience in a similar role, with at least two (2) years at middle management level
  • Strong commercial awareness with the ability to identify opportunities and develop/grow existing businesses
  • In-depth understanding of trends, challenges, opportunities, regulations and legislation across various industries
  • Strong analytical skills


  • Private Health Insurance
  • Pension Plan
  • Paid Time Off
  • Training & Development
  • Performance Bonus

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