Customer Relationship Manager

Description

• Responsible for identifying top-tier customers for subsidiaries categorized under the new business portfolio
• Responsible for initiating, developing and maintaining client relationship on behalf of Dangote Industries Limited
• Build and maintain long term strategic relationships with assigned distributors and top tier customers to realize maximum value for Dangote Industries Limited Conduct periodic client/customer satisfaction surveys and reviews to ensure clients are satisfied with the new business products/services.
• Perform Customer Journey Mapping for top tier customers across all channels to identify customer experience improvement opportunities with a view to driving customer satisfaction.
• Plan and deliver CRM strategies across the Group, follow up on new business opportunities and communicate new product developments to prospective clients.
• Design and implement market entry strategy into new business markets.
• Provide feedback on customers’ concerns to Sales Teams/Representatives in relevant locations, escalate where applicable and follow up to ensure prompt resolution and customer satisfaction.
• Develop and present periodic reports on all top tier customer relationship management activities.
• Conduct assessment of overall new business performance against set objectives and identify areas of improvement.
• Work collaboratively with other units to acquire and manage all strategic customer data using a robust CRM platform/tool

Requirements

• Bachelor’s degree from a reputable institution
• Minimum of six (6) years of experience in a similar role, with at least two (2) years at middle management level
• Strong commercial awareness with the ability to identify opportunities and develop/grow existing businesses
• In-depth understanding of trends, challenges, opportunities, regulations and legislation across various industries
• Strong analytical skills

Benefits

• Private Health Insurance
• Pension Plan
• Paid Time Off
• Training & Development
• Performance Bonus