Customer Relations Officer
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Job summary
We are looking for a Customer Relations Officer to join our team. The ideal candidate will be responsible for managing customer interactions, resolving inquiries and complaints, and ensuring a positive customer experience at all touchpoints. Strong communication skills, professionalism, and a customer-focused mindset are essential for this role.
Min Qualification:
High School (S.S.C.E)
Experience Level:
Entry level
Experience Length:
2 years
Language Requirement:
English
Working Hours:
Full Time - 9 to 5
Applicant Location:
Lagos, Nigeria
Job descriptions & requirements
Responsibilities:
- Respond to customer inquiries via phone, email, and in person
- Handle complaints and provide timely, effective resolutions
- Maintain accurate records of customer interactions
- Build and maintain strong relationships with clients
- Provide product/service information and support.
Requirements:
- Proven experience in customer service or a similar role
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to work in a fast-paced environment
- Proficiency in basic computer applications
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