Client Support
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Job summary
We are seeking a dedicated and empathetic Client Support Specialist to serve as the primary point of contact for our clients. In this role, you will diagnose and resolve product or account inquiries, maintain strong relationships, and advocate for client needs across email, chat, and phone channels.
Min Qualification:
HND
Experience Level:
Entry level
Experience Length:
1 year
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Edo, Nigeria
Job descriptions & requirements
Responsibilities:
- Resolving Complex Issues: Diagnosing and troubleshooting technical, billing, or service-related issues to find swift solutions.
- Managing Ticketing Systems: Organizing, tracking, and prioritizing customer inquiries via specialized helpdesk or CRM platforms.
- Managing Escalations: Directing highly technical or out-of-scope issues to internal software engineers, product development, or senior management.
- Processing Transactions: Handling high-priority account activities, including complex orders, service upgrades, cancellations, refunds, or exchanges.
Requirements:
- A minimum of 1-2 years of experience
- A minimum of an HND
- Must reside at/close to Ikpoba slope, Benin City.
- Must be 20 years old or above in age.
Benefits:
- Remuneration: NGN 80,000-100,000 monthly
- Performance Bonuses
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