Business Manager

Responsibilities:

• Increase month-on-month Daily Average Sales by a minimum of 10%
• Manage the front and back office teams to ensure discipline, productivity, teamwork, appearance, hygiene, punctuality, grievance management and conduct in a bid to ensure 100% excellent service delivery
• Handle Cash Register and POS Billing Machine, delegate only when absolutely necessary
• Render Daily Sales Report accurately and timely
• Handle one of the two Customer Service Lines until advised otherwise
• Provide oversight and supervision for Inventory Records, ensure reports are accurate
• Conduct surprise stock counts and Inventory Records reconfirmation at least twice a month
• Ensure optimal client experience by engaging customers during peak/surge periods and effectively managing space
• Manage customer complaints professionally and escalate to Management when necessary
• Ensure consistency of product and service quality
• Implement business development strategies for incremental sales count and revenue
• Manage the back and front office teams effectively and efficiently to ensure high productivity
• Engagement with customers to prevent and ameliorate tragic moments
• Implement operational changes with proper planning and strategy
• Understand the needs and preferences of customers and ensure fulfilment
• Engagement with regulators and Government agencies when required
• Ensure all government levies are paid timely, receipted and renewed before expiration
• Responsible for the incremental growth and profitability of the business in line with advised budgets
• Develop marketing plans and promotional activities with key stakeholders and media.

Requirements:

• Minimum academic qualification of Bachelor’s degree (or equivalent) in Business Administration, Marketing or relevant field
• Sales and Customer Service experience in the Hospitality industry will be an advantage
• Excellent oral and written communication skills
• Ability to work proficiently and remain calm under pressure and tight deadlines (not a cliché)
• Outstanding leadership and personal organization skills
• Attention to detail and mental nimbleness
• Proficient in MS Office and graphics design
• Excellent time management skills
• Excellent problem solving and networking skills
• High level of social and emotional intelligence
• Professional appearance, grooming and countenance at all times
• A winning mentality

Location: Port-Harcourt

Remuneration: NGN 840,000 per annum, subject to review post-confirmation.

Additional information:

• Dress code is applicable.
• 74 working hours a week, Monday to Saturday.
• The company’s culture promotes knowledge, learning and sustainability