Team Lead, Device Application & Support (DAS)

Responsibilities: 

• Work with stakeholders (business & technical teams) to design & test applications for Suitability
• Undertake regression tests for the release of new versions of applications/ devices.
• Keep a catalogue of all devices/device applications/ versions and what each does
• Understanding OEM standards & industry trends to make a demand on service providers.
• Understand and interpret User Requirements for PoS application customization
• Maintain records of all terminals configured with our application including but not limited to profile, TID, terminals serial, type and communication, SIM serial as well as its movements.
• Manage repairs
• Work with stakeholders on the main stock of terminals/parts above the re-order level.
• Ensure configuration and replacement requests are treated within SLA
• Ensure terminals configured pass UP quality assurance standards.
• Ensure that terminals are properly prepped for deployment- SIM, decal, Signage, cables e.t.c
• Ensure that terminals are properly registered across all systems or work with stakeholders to resolve the same.
• Work with relevant stakeholders to agree on Device suitability. 

Requirements:

• Minimum academic qualification of Bachelor's degree in Management or similar discipline.
• Minimum 3 years of work experience in management or any related role.
• Excellent interpersonal skills.
• Proficiency in Microsoft application