Administrative Assistant

Responsibilities:

• Greet and welcome clients in a warm and friendly manner, ensuring a positive first impression.
• Answer phone calls, schedule appointments, and manage the spa's appointment calendar effectively.
• Provide accurate information about our services, packages, and promotions to clients both in-person and over the phone.
• Handle client inquiries, complaints, and concerns promptly and professionally, resolving issues to ensure client satisfaction.
• Assist with the check-in and check-out process, including processing payments, issuing receipts, and maintaining accurate records.
• Coordinate with service providers, ensuring they have the necessary information and resources to deliver exceptional treatments.
• Maintain cleanliness and organization of the reception area, ensuring it is always presentable for clients.
• Manage inventory of spa supplies, including ordering and restocking as needed.
• Assist with administrative tasks such as filing, data entry, and maintaining client records in compliance with privacy regulations.
• Collaborate with the spa management team to develop and implement strategies for enhancing the overall client experience.

Responsibilities:

• Minimum academic qualification of SSCE
• Additional certification or training in spa administration is a plus.
• Minimum of 2 years of proven work experience in a customer service or administrative role, preferably in a spa or beauty-related environment.
• Excellent interpersonal and communication skills, with the ability to engage with clients and team members in a friendly and professional manner.
• Strong organizational skills, with the ability to prioritize tasks and manage time effectively.
• Proficient computer skills, including experience with scheduling software, point-of-sale systems, and Microsoft Office Suite.
• Attention to detail and accuracy in handling payments, invoices, and client information.
• Ability to work flexible hours, including evenings and weekends, to accommodate the spa's schedule and client needs.
• Knowledge of beauty and spa treatments, products, and services is desirable.