Front Desk Officer

Responsibilities:

• Visitor Management: Warmly greet, welcome, and direct all visitors, clients, and guests in a professional manner, ensuring they sign in and follow security protocols.
• Communication Hub: Answer, screen, and forward all incoming phone calls and email inquiries promptly and accurately, providing basic information about the company's services and operations.
• Administrative Support: Assist various departments with clerical tasks, including filing, data entry, scanning, photocopying, and document preparation.
• Scheduling & Coordination: Manage and maintain executive and staff calendars, schedule appointments, and coordinate internal and external meetings and conference room bookings.
• Mail & Deliveries: Receive, sort, and distribute daily incoming and outgoing mail, packages, and deliveries to the appropriate recipients.
• Office Management: Monitor and maintain office supplies inventory, place orders when necessary, and ensure the reception area and common areas are clean, tidy, and presentable at all times.
• Problem-Solving & Adaptability: Proactively address and resolve issues or complaints with a professional and calm demeanour, escalating to management when necessary.
• Logistics & Events: Assist with coordinating logistics for company events, staff travel arrangements, and other ad-hoc administrative duties as assigned. 

Requirements:

• Experience: A minimum of 3 years of proven work experience in a front desk, customer service, or administrative role, preferably within the fintech, banking, or financial services sector.
• Education: A Bachelor's degree or equivalent qualification is required.
• Communication: Excellent verbal and written communication skills, with a strong emphasis on phone etiquette and interpersonal abilities.
• Technical Proficiency: Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and experience with office equipment (printers, scanners, etc.). Knowledge of specific banking or CRM software is a plus.
• Soft Skills: Strong organisational and multitasking skills, with the ability to prioritise tasks and manage time effectively in a fast-paced, demanding startup environment.
• Professionalism: A professional attitude, appearance, and demeanour, with a customer service-oriented mindset.
• Problem Solving: Resourcefulness and a proactive approach to problem-solving and handling unexpected situations.