Customer Experience (CX) Representative
Job summary
We are seeking a highly motivated and empathetic Customer Experience (CX) Representative to join our dynamic team. The ideal candidate will serve as the first point of contact for job seekers and employers, helping them navigate our platform, resolve issues, and ensure an excellent user experience. You will also support key product functions including job posting, profile completion, and skills training enrollment.
Job descriptions & requirements
Source, evaluate, and negotiate with vendors to obtain the best terms on quality, price, and delivery.
Prepare and process purchase orders and requisitions in line with company policies.
Maintain accurate procurement records and update supplier databases.
Monitor inventory levels and coordinate with relevant departments to forecast purchasing needs.
Ensure compliance with procurement policies, regulations, and ethical standards.
Track supplier performance and handle any issues related to delivery, quality, or pricing.
Work closely with finance, operations, and other teams to align procurement activities with organizational goals.
Assist in developing and implementing procurement strategies to drive efficiency and cost savings.
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