Immediate Start
4 weeks ago
Job Summary
We are looking for a reliable, proactive, and experienced Supervisor to oversee the daily operations of our bakery café. As the Supervisor at Zarahdoughnuts, you will be responsible for ensuring smooth front-end and kitchen coordination, maintaining high service standards, and leading the team with integrity, energy, and accountability.
- Minimum Qualification : Diploma
- Experience Level : Entry level
- Experience Length : 2 years
- Working Hours : Full Time
Job Description/Requirements
Responsibilities:
- Supervise and coordinate front-end staff (waitresses, customer service reps, runners, bar staff).
- Oversee daily kitchen and production flow with chefs and ensure meal quality control.
- Ensure all staff follow opening and closing routines, hygiene standards, and service protocols.
- Monitor online and offline orders, ensuring accuracy, speed, and presentation.
- Submit daily reports to management on sales, operations, and staff performance.
- Handle customer complaints or incidents with professionalism and quick resolution.
- Support hiring, onboarding, and training of new staff.
- Monitor inventory and ensure supplies are used efficiently
- Enforce brand standards in presentation, tone, cleanliness, and service.
- Help meet daily/weekly sales targets and support promotional campaigns.
Requirements:
- Proven supervisory experience in a hospitality, bakery, or café environment.
- Strong leadership, communication, and time management skills.
- Ability to stay calm under pressure and solve problems quickly.
- Basic knowledge of stock management and daily reconciliation.
- Must be proactive, punctual, and passionate about customer service.
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