Salon Manager

Responsibilities:

• Team Leadership: Supervise, train, and motivate salon staff, including hairstylists, estheticians, and support staff.
• Customer Service: Ensure exceptional customer service by greeting clients, managing appointments, and addressing client inquiries and concerns.
• Operations: Oversee daily salon operations, including inventory management, scheduling, and cash handling.
• Quality Assurance: Maintain high standards of service quality, cleanliness, and hygiene.
• Marketing: Develop and execute marketing strategies to attract new clients and retain existing ones.
• Financial Management: Manage salon finances, including budgeting, expense control, and revenue generation.
• Inventory Control: Monitor and order salon supplies, products, and equipment as needed.
• Compliance: Ensure the salon complies with all relevant health, safety, and licensing regulations.
• Conflict Resolution: Address and resolve staff or client conflicts and issues in a professional manner.
• Education and Trends: Stay informed about industry trends, new techniques, and products to provide cutting-edge services.
• Performance Tracking: Monitor staff performance and provide feedback and training as necessary.
• Salon Maintenance: Oversee the maintenance and cleanliness of the salon and equipment.
• Reporting: Provide regular reports on salon performance and financial results to salon ownership or management.
  

Qualifications:

• Proven experience as a Salon Manager or in a similar role within the beauty industry.
• Cosmetology or beauty industry license/certification is a plus.
• Strong leadership and management skills.
• Excellent customer service and communication skills.
• Knowledge of salon software and booking systems.
• Business acumen and financial management skills.
• Ability to work a flexible schedule, including evenings and weekends.
• Creative and innovative mindset.
• Organized, detail-oriented, and able to multitask effectively.
  

Location: Lekki, Lagos.