We are seeking an experienced and dynamic Salon Manager to lead our team and oversee our daily operations. The Salon Manager will be responsible for ensuring the salon runs efficiently, providing exceptional customer service, and maintaining a welcoming and professional environment.
- Minimum Qualification: Degree
- Experience Level: Mid level
- Experience Length: 5 years
- Team Leadership: Supervise, train, and motivate salon staff, including hairstylists, estheticians, and support staff.
- Customer Service: Ensure exceptional customer service by greeting clients, managing appointments, and addressing client inquiries and concerns.
- Operations: Oversee daily salon operations, including inventory management, scheduling, and cash handling.
- Quality Assurance: Maintain high standards of service quality, cleanliness, and hygiene.
- Marketing: Develop and execute marketing strategies to attract new clients and retain existing ones.
- Financial Management: Manage salon finances, including budgeting, expense control, and revenue generation.
- Inventory Control: Monitor and order salon supplies, products, and equipment as needed.
- Compliance: Ensure the salon complies with all relevant health, safety, and licensing regulations.
- Conflict Resolution: Address and resolve staff or client conflicts and issues in a professional manner.
- Education and Trends: Stay informed about industry trends, new techniques, and products to provide cutting-edge services.
- Performance Tracking: Monitor staff performance and provide feedback and training as necessary.
- Salon Maintenance: Oversee the maintenance and cleanliness of the salon and equipment.
- Reporting: Provide regular reports on salon performance and financial results to salon ownership or management.
- Proven experience as a Salon Manager or in a similar role within the beauty industry.
- Cosmetology or beauty industry license/certification is a plus.
- Strong leadership and management skills.
- Excellent customer service and communication skills.
- Knowledge of salon software and booking systems.
- Business acumen and financial management skills.
- Ability to work a flexible schedule, including evenings and weekends.
- Creative and innovative mindset.
- Organized, detail-oriented, and able to multitask effectively.
Location: Lekki, Lagos.
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