Logistic Supervisor, Merchant Operation & Support (MOS)

Responsibilities:

• Track all merchant requests/complaints through the interface with Helpdesk, Supervisors, Ro, and Bank.
• Resolve issues for each bank via Support Structure.
• Interface with Ros, Banks & Device Application & support team for timely deployment, Upgrades/ Updates & repairs of terminals
• Work with relevant stakeholders (internal & external) to hold periodic training for members of the team.
• Work with relevant stakeholders to hold training for banks and newly acquired merchants.
• Ensure that clients are adequately informed and trained on new and existing applications, new Products & Solutions
• Ensure that team members have a functional working tool by working with relevant teams through an interface with Admin.
• Work with team members to ensure that the health status is adequately monitored across all Terminals where UP is PTAD (and other PTAD applications where a monitoring App is available) with a view to taking proactive steps to deal with issues identified.
• Ensure PDOs undertake visits to Merchant locations in line with the agreed SLA as well as monitor the deployment of paper rolls and other consumables, including decals.
• Maintain a database for details of PoS terminals as PTSP.
• Ensure the datasheet is updated regularly with the newly assigned merchant and terminal details/status.
• Send report to stakeholders- Banks/ Business Team.
• Work with Team Lead/HoD to develop a daily roadmap for the support officers.
• Work with team members to prepare daily/weekly/monthly support staff performance appraisal reports.

Requirements:

• Minimum academic qualification of Bachelor's Degree in Administration or related.
• Minimum of 2 years of work experience in Logistics Supervisor or similar field.
• An astute professional with the ability to think analytically.
• Excellent organizational skills and solution-enabling interpersonal skills.