1 week ago

Job Summary

The candidate is responsible for the implementation of daily operations, aligned with the goals and company’s strategies while making sure that all performance plans and growth strategies are implemented. The candidate will help to execute long-term and short-term plans and directives by implementing judgment, vision, management, and leadership.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description/Requirements


  • Direct management of all Head of Locations and Head of department
  • Supervises day-to-day operation in transport and depot management
  • Ensure a 100% fleet activeness
  • Actualization of fleet availability target as set by clients
  • Actualization of safety target as set by clients
  • Actualization of Budget and Target for Revenue and Expense as agreed with the MD and CFO
  • Coordination of Accident recovery and other Crisis mgt for all location
  • Coordination of weekly Operational Meetings and presenting a position to the MD after each meeting
  • Coordinate staff performances/ Appraisal & counseling processes
  • Review Location Request from Location heads and Approve
  • Liaise with CFO for prompt Disbursement of funds approved
  • Participate in the Staff Selection and Recruitment exercise
  • Represent the company in Clients operational meetings- presenter
  • Liaise with clients' mgt team for operational enhancement and issue resolution
  • Represent the company in industry and other external meetings
  • Approves Operational staff Leave
  • Operational working visits across locations
  • Weekly and Monthly Documented updates of operations and subsequent review with the Management team
  • Consequence management of operational staff- Sanctions
  • Drives Business expansion and growth- expansion and new contracts
  • Actualization of company goals, mission, and vision with actionable business strategies
  • Spot checks on drivers and units to ensure JDs are being adhered to
  • Carry out other responsibilities assigned by the CEO/MD, management, or board

Key Performace Indicators:

Drive Organizational Vision, Mission, and Values:

  • Articulate organizational strategic priorities, directions, and plans


  • Ensure that weekly & monthly update operations are documented

Operations Performance:

  • Ensures all agreed standards by the Board are met (80% and above)

Number of Projection Targets Met:

  • Ensures at least 85% of targets are met weekly

Client Satisfaction:

  • Drive > 90% client satisfaction by consistently liaising with the Head of locations, Chief Safety manager, and HCM on SOPs implementation

Quality Assurance:

  • Ensure that company assets are top quality to deliver seamless process on client deliverables at all times in accordance with the company’s quality policies (80% Achievement of JOZA corporate objectives as set by the company management)

Cost and Budget Control:

  • >90% Regular control of the company’s performance and finances in accordance with the budgets approved

Accident Recovery and Crisis Management:

  • Proactively and swiftly action on accident recovery and crisis engaged within 24hrs

Business Growth and Expansion:

  • Drive significant business growth with an increase of 65% and above and attain new leads for expansion

Tracking Efficiency:

  • Improve the efficiency of tracking units by 87% on the company’s vehicular movements of client’s products

Risk Analysis and Management:

  • Identify and attain >90% reduction of risks incurred on the OTD of client’s products

Adherence to Process (Operations Process):

  • 100% adherence to the policy and procedures of operations in the company

Business Impact Analysis:

  • Determine the number of business processes that are threatened by a potential disruption. Also, identify recovery time objectives (RTOs) and recovery point objectives (RPOs) for critical functions

Safety Management:

  • Ensure 100% compliance on safety and  Operations as regards harsh braking, harsh acceleration, over-speeding variation, and HOS-engine ignition period by managing and orientating drivers

Consequence Management:

  • Direct and always drive appropriate sanctions on erring staff/drivers as approved by the policy of consequence management 

Implementations of Policies:

  • Ensure 100% of company policies and legal guidelines are well communicated all the way from the top down in the company and that they are followed at all times.

Project On-Time Completion Percentage:

  • Ensure > 99% of the project is done on time within the agreed time frame

Stakeholder Management:

  • Consistently liaise with clients on the improvement of delivery output for the business

Employee Satisfaction/ Loyalty:

  • Ensure >90% of staff and drivers’ overall happiness and sense of contentment at work.

Monthly Reconciliation of All Projected Trips:

  • Monthly report to the MD/CEO, management

Preparation of Quarterly Management Report:

  • Quarterly report to the Managing Director, management

Skills and Competencies:

  • Proven experience in Chief Operating Office or relevant role
  • Demonstrable competency in strategic planning and business development
  • Working knowledge of data analysis and performance/operation metrics
  • Possesses requisite experience in Haulage operations, Logistics frameworks, Financial management, Marketing -Business Development, Customer Service, Legal Compliance and Operations
  • Financial reporting capabilities including budgeting and cash flow management
  • Strong general IT infrastructure knowledge
  • Logistics operations industry knowledge
  • Working knowledge of IT/Business infrastructure and MS Office
  • Outstanding organizational and leadership abilities
  • Excellent interpersonal and public speaking skills
  • Aptitude in decision-making and problem-solving
  • Team Building
  • Cultural Awareness
  • Results-driven
  • Integrity and Honesty
  • Conflict Management
  • Business Continuity Management
  • Business Environment Analysis
  • Strong Partnering network
  • Strong influence and negotiating skills


  • Minimum of academic qualification of a bachelor's degree in Logistics, Accounting, Finance, Business Administration, Economics, or a related numerate discipline.
  • M.Sc. /MBA is a plus
  • Minimum of 3-5 years relevant working experience with at least five (5) of those years spent in a senior management role
  • Results-proven track record of exceeding goals and a bottom-line orientation; evidence of the ability to consistently make good decisions through a combination of analysis, wisdom, experience, and judgment; high level of business acumen including successful P&L management; the ability to balance the delivery of programs against the realities of a budget; and problem-solving,  project management, and creative resourcefulness.
  • Capacity Building – the ability to effectively build organization and staff capacity, developing a top-notch workforce and the processes that ensure the organization runs smoothly.
  • Experience in strategic management, vision, and agility with an ability to think strategically, anticipate future consequences and trends, and incorporate them into the organizational plan.
  • Good analytic, report writing, and problem-solving skills
  • Good understanding of business processes
  • Good understanding of Governance, risk, and control

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