Group Head of Operations

Responsibilities:

• Direct management of all Head of Locations and Head of department
  
• Supervises day-to-day operation in transport and depot management
• Ensure a 100% fleet activeness
• Actualization of fleet availability target as set by clients
• Actualization of safety target as set by clients
• Actualization of Budget and Target for Revenue and Expense as agreed with the MD and CFO
• Coordination of Accident recovery and other Crisis mgt for all location
• Coordination of weekly Operational Meetings and presenting a position to the MD after each meeting
• Coordinate staff performances/ Appraisal & counseling processes
• Review Location Request from Location heads and Approve
• Liaise with CFO for prompt Disbursement of funds approved
• Participate in the Staff Selection and Recruitment exercise
• Represent the company in Clients operational meetings- presenter
• Liaise with clients' mgt team for operational enhancement and issue resolution
• Represent the company in industry and other external meetings
• Approves Operational staff Leave
• Operational working visits across locations
• Weekly and Monthly Documented updates of operations and subsequent review with the Management team
• Consequence management of operational staff- Sanctions
• Drives Business expansion and growth- expansion and new contracts
• Actualization of company goals, mission, and vision with actionable business strategies
• Spot checks on drivers and units to ensure JDs are being adhered to
• Carry out other responsibilities assigned by the CEO/MD, management, or board

Key Performace Indicators:

Drive Organizational Vision, Mission, and Values:

• Articulate organizational strategic priorities, directions, and plans

Documentation:

• Ensure that weekly & monthly update operations are documented

Operations Performance:

• Ensures all agreed standards by the Board are met (80% and above)

Number of Projection Targets Met:

• Ensures at least 85% of targets are met weekly

Client Satisfaction:

• Drive > 90% client satisfaction by consistently liaising with the Head of locations, Chief Safety manager, and HCM on SOPs implementation

Quality Assurance:

• Ensure that company assets are top quality to deliver seamless process on client deliverables at all times in accordance with the company’s quality policies (80% Achievement of JOZA corporate objectives as set by the company management)

Cost and Budget Control:

• >90% Regular control of the company’s performance and finances in accordance with the budgets approved

Accident Recovery and Crisis Management:

• Proactively and swiftly action on accident recovery and crisis engaged within 24hrs

Business Growth and Expansion:

• Drive significant business growth with an increase of 65% and above and attain new leads for expansion

Tracking Efficiency:

• Improve the efficiency of tracking units by 87% on the company’s vehicular movements of client’s products

Risk Analysis and Management:

• Identify and attain >90% reduction of risks incurred on the OTD of client’s products

Adherence to Process (Operations Process):

• 100% adherence to the policy and procedures of operations in the company

Business Impact Analysis:

• Determine the number of business processes that are threatened by a potential disruption. Also, identify recovery time objectives (RTOs) and recovery point objectives (RPOs) for critical functions

Safety Management:

• Ensure 100% compliance on safety and  Operations as regards harsh braking, harsh acceleration, over-speeding variation, and HOS-engine ignition period by managing and orientating drivers

Consequence Management:

• Direct and always drive appropriate sanctions on erring staff/drivers as approved by the policy of consequence management 

Implementations of Policies:

• Ensure 100% of company policies and legal guidelines are well communicated all the way from the top down in the company and that they are followed at all times.

Project On-Time Completion Percentage:

• Ensure > 99% of the project is done on time within the agreed time frame

Stakeholder Management:

• Consistently liaise with clients on the improvement of delivery output for the business

Employee Satisfaction/ Loyalty:

• Ensure >90% of staff and drivers’ overall happiness and sense of contentment at work.

Monthly Reconciliation of All Projected Trips:

• Monthly report to the MD/CEO, management

Preparation of Quarterly Management Report:

• Quarterly report to the Managing Director, management

Skills and Competencies:

• Proven experience in Chief Operating Office or relevant role
• Demonstrable competency in strategic planning and business development
• Working knowledge of data analysis and performance/operation metrics
• Possesses requisite experience in Haulage operations, Logistics frameworks, Financial management, Marketing -Business Development, Customer Service, Legal Compliance and Operations
• Financial reporting capabilities including budgeting and cash flow management
• Strong general IT infrastructure knowledge
• Logistics operations industry knowledge
• Working knowledge of IT/Business infrastructure and MS Office
• Outstanding organizational and leadership abilities
• Excellent interpersonal and public speaking skills
• Aptitude in decision-making and problem-solving
• Team Building
• Cultural Awareness
• Results-driven
• Integrity and Honesty
• Conflict Management
• Business Continuity Management
• Business Environment Analysis
• Strong Partnering network
• Strong influence and negotiating skills

Requirements:

• Minimum of academic qualification of a bachelor's degree in Logistics, Accounting, Finance, Business Administration, Economics, or a related numerate discipline.
• M.Sc. /MBA is a plus
• Minimum of 3-5 years relevant working experience with at least five (5) of those years spent in a senior management role
  
• Results-proven track record of exceeding goals and a bottom-line orientation; evidence of the ability to consistently make good decisions through a combination of analysis, wisdom, experience, and judgment; high level of business acumen including successful P&L management; the ability to balance the delivery of programs against the realities of a budget; and problem-solving,  project management, and creative resourcefulness.
  
• Capacity Building – the ability to effectively build organization and staff capacity, developing a top-notch workforce and the processes that ensure the organization runs smoothly.
• Experience in strategic management, vision, and agility with an ability to think strategically, anticipate future consequences and trends, and incorporate them into the organizational plan.
• Good analytic, report writing, and problem-solving skills
• Good understanding of business processes
• Good understanding of Governance, risk, and control