We are seeking a friendly and professional Front Desk Officer to join our team. The Front Desk Officer will be the first point of contact for our clients and visitors, providing a positive first impression and excellent customer service.
- Minimum Qualification: OND
- Experience Level: Mid level
- Experience Length: 4 years
Client and Visitor Relations:
- Greeting clients and visitors with a warm and welcoming demeanor.
- Providing information and assistance as needed.
- Directing clients and visitors to the appropriate personnel or department.
- To be able to convince the customers to buy the goods.
- Calling our customers on a daily basis.
Phone and Email Communication:
- Responding to emails and inquiries in a prompt and professional manner.
- Managing and maintaining the front desk email account.
Scheduling and Appointments:
- Scheduling appointments for clients and visitors.
- Keeping the appointment calendar up-to-date and well-organized.
- Notifying staff of their scheduled appointments.
- Assisting with various administrative tasks, including data entry, photocopying, and filing.
- Maintaining cleanliness and order at the front desk and lobby area.
- Managing office supplies and placing orders when necessary.
- Bachelor's degree in Business Administration, Hospitality, and any related field
- Proven experience in a similar role or customer service.
- Strong verbal and written communication skills.
- Proficiency in using office software and equipment, including Microsoft Office Suite.
- Excellent organizational and multitasking abilities.
- Professional appearance and a pleasant, customer-friendly attitude.
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