Front Desk Officer

Responsibilities:

• Accurately book, change, or cancel spa appointments as requested
• Ensure new clients complete the information sheet and existing clients update their records regularly
• Send out welcome messages, appointment reminders missed your appointment cards, and thank you cards. Call ‘next day’ appointments
• Set up and maintain reminders for birthdays, anniversaries, and other special occasions
• Receive payments for services and products and ensure that the payment process is done in line with company standards
• Provide detailed descriptions of spa treatments, packages, discounts, facility features, length of time required for each service, etc.
• Answer the phone promptly with proper phone etiquette
• Handle clients’ questions and concerns promptly, professionally, and courteously, ensuring maximum client satisfaction at all times.
• Keep a log of all visitors, clients, and vendors
• Stock the front desk cabinet with Product manuals and other client-based enquiry forms and materials
• Maintain complete confidentiality in all clients’ matters in accordance with company policy.
• Maintain a clean, safe, and well-organized work area. This may involve constantly refilling air fresheners, ensuring music is appropriate, and the TV is on the appropriate channel.
• Ensure adequate stock of supplies and equipment; inform management when stock is low.
• The Front Desk Officer acts as a liaison between clients and management and needs to develop strong client relationships to ensure exceptional client experience via phone and in person.
• Ensure daily work resources for the front office are in good working condition
• Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time.

Requirements:

• Must be a graduate of any discipline
• Minimum of  2-4 years of relevant work experience
• Must be detail-oriented and have the ability to multi-task
• Excellent command of English Language in communicating both verbally and written
• Ability to be efficient and productive in a fast-paced environment
• Excellent Customer Service Skills
• Knowledge of basic maths and basic financial record-keeping skills
• Enjoy working with people and possess a friendly and outgoing personality
• Must be a team player
• Excellent Phone etiquette
• Ability to stay calm and work well under pressure or when faced with an Irate customer
• Excellent Planning and organisational skills
• Ability to keep records accurately
• Ability to work with little or no supervision
• Good knowledge of Microsoft Office packages and any other software, knowledge of simple salon software is an advantage
• Knowledge of marketing strategies
• Awareness and adherence to safety standards

Location: Ikoyi
Remuneration: NGN 150,000