Front Desk Officer

Responsibilities:

• Receive guests and make sure they are properly attended to.
• Handlings of general enquiries (calls, SMS, E-mail, live and offline chat), check, sort and treat them expeditiously at all time
• Ensuring, as far as possible, that complaints and concerns receive are attended to speedily and satisfactorily.
• Prepare timely reporting of all activities and issues.
• Provide basic clerical duties such as photocopying, record filling, position information, and distributing mail, as required
• Cover all incoming calls quickly and effectively
• Coordinate the scheduling, rescheduling, or cancelling of guests’ appointments and bookings as required.
• Assist guests to fill out information forms as necessary.
• Making mathematical aptitude and strong problem-solving assistance
• Having an accurate understanding and attention to details
• Maintain a schedule of pending and resolving enquiries
• Answer all incoming calls and redirect them to the appropriate units or departments for treatment where needed.
• Receive letter, packages and distribute them to the necessary officer.
• Provide information about available properties to potential buyers, rentals, including locations and amenities, price range, and financing options.

Requirements:

• Minimum academic qualification of a Bachelor Degree in Secretariat studies or other relevant field
• Previous working experience in a similar job role
• Minimum of 2 years’ experience
• Great customer care, communication and public relations skills.
• Articulate, cordial, hospitable and pleasant personality
• Good telephone etiquette
• Good people management and interpersonal skills
• Good knowledge of computer including excel and Microsoft word
• Candidate must have experience in real estate company.

Remuneration: NGN 70,000 - 80,000