Front Desk Officer

Responsibilities:

• Provide exceptional customer service, ensuring that all guests feel welcome and valued.
• Manage the front desk, handling guest registrations, check-ins, and check-outs.
• Handle room assignments, key card management, and guest requests.
• Maintain accurate records of guest interactions, including complaints and compliments.
• Collaborate with other departments to ensure seamless communication and exceptional customer service.
• Maintain a clean and organized front desk area, adhering to company standards.
• Develop and maintain knowledge of hotel services, amenities, and local attraction
• Receive and direct visitors, clients, and employees to the relevant personnel or departments.
• Manage and maintain the reception area, ensuring it is clean, organized, and reflects the company's image.
• Answer and direct phone calls, respond to emails, and handle other forms of communication.
• Provide administrative support to the team, including tasks such as photocopying, scanning, and binding documents.
• Manage and maintain records, files, and databases, ensuring accuracy and confidentiality.
• Handle mail and packages, including receiving, sorting, and distributing them to the relevant personnel.
• Provide information and assistance to clients, visitors, and employees, responding to their queries and resolving issues.
• Maintain a high level of customer service, ensuring that all interactions are professional, friendly, and courteous.
• Perform other administrative tasks as required, such as ordering supplies, managing the office calendar, and coordinating meetings and events.

Requirements:

• 2 years of experience
• Degree in a related field
• Professional and warm demeanor
• Good communication skills
• Excellent interpersonal skills
• Problem-solving skills
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously