Receptionist

Responsibilities:

• Greet guests warmly and ensure a seamless check-in/check-out experience.
• Manage room reservations and guest requests using Opera Property Management System (PMS).
• Handle phone calls, emails, and inquiries with professionalism and promptness.
• Resolve guest concerns efficiently while maintaining high levels of customer satisfaction.
• Coordinate with other departments (housekeeping, concierge, maintenance) to ensure smooth operations.
• Maintain an organized front desk area and ensure all reception procedures align with hotel standards.
• Act as the shift leader when required, taking initiative in managing front office activities.
• Uphold the hotel’s image by delivering exceptional service and presenting a polished appearance at all times.

Requirements:

• Proven experience working in the front office of a luxury hotel
• In-depth knowledge and daily use of Opera PMS (Property Management System)
• A strong personality with the ability to take initiative and maintain professionalism under pressure
• Supervisory or leadership qualities – capable of handling shifts independently
• Exceptional communication and customer service skills
• Poise, confidence, and a polished appearance
• At least 2–3 years of experience in a similar role
• Prior experience in 4- or 5-star hotels
• Must be tech-savvy and able to multitask efficiently
• Female candidates only (as requested by the client)