Job Summary

This job acts as the bridge for effective communication between the CHRO’s (Chief Human Resources Officer) office and all direct reports as well as other stakeholders across the bank, providing the required support needed to guarantee the effective execution of the CHRO’s work objectives.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description/Requirements

Accountabilities:

  • Research and prepare detailed content for the CHRO to  present to the bank’s executive committee (ExCo) and/or  Board of Directors 
  • Represent the CHRO by attending some meetings and  making presentations on behalf of the CHRO 
  • Oversee the preparation of the CHRO’s calendar as well  as agenda, notices, minutes, and resolutions of meetings presided over by the CHRO 
  • Prioritize/resolve conflicting schedules and engagements of the  CHRO within and outside the bank Lead, Quality Assurance
  • Engage all direct reports of the CHRO to ascertain the status of  assigned deliverables within specified timelines and provide  reports on the same 
  • Prepare draft emails and other correspondence for the CHRO.  Prepare key documents for signature, comments, decision, or action. 
  • Conduct complex global and local research on HR trends etc. as  directed by the CHRO in preparation for internal and external  engagements of the CHRO 
  • Prepare and manage all CHRO’s cross-divisional/cross-functional  and external correspondences  
  • Maintain confidentiality of all sensitive matters pertaining to the  CHRO’s office and engagement

Key Performance Indicator:

1. Financial: 

  • Bank PBT 

2. Customer

  • iNPS 

3. People

  • E-Learning score 

4. Process & Others: 

  • Quality of Reports & Presentations 
  • TAT on all reports & presentations - % Implementation of assigned  tasks within allotted time and policy frameworks
  • Effectiveness in managing meetings & calendars 

5. Risk & Control: 

  • Internal Audit Rating
  • Regulatory infractions

Functional/ Technical Competencies: 

  • Fundamental knowledge of HR 
  • Analytical skills 
  • Research skills 
  • Stakeholder management 
  • Presentation skills  
  • Complexity management 
  • Planning & Organizing 
  • Excellent written and oral communication  skills 
  • Excellent Knowledge of Microsoft Office suites 

General Competencies: 

  • Reporting 

Leadership Competencies: 

  • Conflict management 
  • Strategic thinking 

Behavioural Competencies: 

  • Self-confidence 
  • Emotional Intelligence 
  • Interpersonal relationship skills 
  • Agility and adaptability  
  • Team spirit 

Organizational Competencies: 

  • Attention to detail 
  • Time and self-management 
  • Change management 
  • Drive for results

 Person Specification/Job Profile:

This role requires that the job holder: 

  • Be proactive and tactful yet firm in dealing with issues on behalf of the CHRO 
  • Be highly strategic-minded and resourceful  
  • Must exude confidence and an aura of gravitas  
  • Must have a strong work ethic and professional orientation at all times 
  • Must exercise discretion and maintain confidentiality from time to time 

Educational Qualification:

  • Bachelor’s degree in any management or administrative discipline 

Experience: 

  • Minimum of 3 years post-graduation experience in administration

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