Head Of Operations

Responsibilities:

• Ensure that all units have the necessary tools to work effectively.
• Ensure all Operations staff is abreast of the Bank’s policies and procedures.
• Ensure that all customers’ requests are treated promptly.
• Ensure all staff attends to customers promptly and are always courteous.
• Supervise Operations activities (cash, customer service and funds transfer) to ensure timely and efficient service delivery to customers
• Implement budget and cost control measures for the Bank
• Provide and monitor all expense lines.
• Render statutory returns to appropriate regulatory bodies.
• Ensure   proper   documentation for   all   transactions   and authorize transactions within approval limits.
• Oversee account opening process and certify complete documentation and prompt scanning of account mandates as well as tracking/follow-up on deferred documents.
• Ensure adherence to vault cash insurance limit.
• Handling Bank’s correspondence with other banks to ensure excellence service.
• Rendition of correspondence Bank’s statement to ensure correct postings
• Ensure vault physical cash is equal to ledger at the close of each day.
• Ensure vault is always shut and cash secured as stipulated.
• Supervise the handling of accounts & clearing functions.
• Oversee the activities of E-BUSINESS under customer service; Online Banking, issuance, blocking/unblocking of the different card products.
• Provide and keep timely and accurate reports (Bank’s and regulatory agencies) on Branch Operations in prescribed formats and intervals.
• Ensure   maintenance   of   appropriate   confidentiality   and security of customer and transactional information and safety
• Monitor the financial targets of team members.
• Ambiance of the Banking Hall.
• Ensure team spirit.
• Troubleshooting and resolving operations issues and conflicts.

Competency:

• Knowledge of a Mortgage Bank’s operations/services/products.
• Knowledge of a Mortgage Bank’s policies and procedures.
• Knowledge of a Mortgage Bank’s sales/marketing strategy and policy.
• Knowledge of financial service channels.
• Knowledge of financial instruments
• Knowledge of customer needs across different segments such as income, geography, culture, demography and markets (Market segmentation and analysis).
• Knowledge of the retail banking market.
• Knowledge of the banking industry.
• Knowledge of the Mortgage Banking Industry.
• Knowledge of Fund Transfer, payment and collection systems.

Candidate Abilities & Personality Profile:

• Communication (Oral & Written)Skills
• Building effective teams
• Decision Making
• Delegation
• Diversity Management
• Influencing Skills
• Interpersonal skills
• Managing Relationships
• Multi-Tasking
• Presentation Skills
• Time Management
• Patience
• Attention to details