Executive Assistant

Responsibilities:

Executive Support

• Serve as the right hand to the CEO, managing calendars, meetings, and communications.
• Track operational goals, project timelines, and business initiatives.

Operations Management

• Coordinate with spa management to ensure optimal daily operations and customer satisfaction.
• Oversee customer service and engagement for both eCommerce platforms (hair and beauty products).
• Monitor order fulfillment and resolve escalated customer inquiries when necessary.

Content & Marketing

• Manage and update content on all company websites, ensuring alignment with brand and promotional strategies.
• Plan and execute social media marketing campaigns across platforms (Instagram, Facebook, TikTok, etc.).
• Collaborate with content creators and designers to maintain a consistent brand voice and visual identity.

Vendor & Supplier Relations

• Manage communications with suppliers and vendors, ensuring timely procurement and quality assurance.
• Support negotiations, contract tracking, and performance evaluations of vendors.

Team & Communication Liaison

• Act as a bridge between the CEO and department leads, especially at the spa location.
• Facilitate staff meetings, prepare agendas, and document key action items.

Requirements:

• Bachelor’s degree in Business Administration, Communications, Marketing, or a related field.
• Minimum of 2 years of relevant work experience as an Executive Assistant, Operations Manager, or in a similar support role.
• Proven experience as an Executive Assistant, Operations Manager, or similar role.
• Strong organizational and multitasking skills with high attention to detail.
• Familiarity with eCommerce platforms (e.g., Shopify, WooCommerce) and CRM tools.
• Excellent written and verbal communication skills.
• Proficiency in social media platforms and marketing tools (e.g., Canva, Buffer, Meta Business Suite).
• Experience managing vendor/supplier relationships is a plus.
• Passion for the beauty and wellness industry.
• Knowledge of customer service best practices.
• Graphic design and/or basic video editing skills.
• Previous experience in a startup or fast-paced environment.

What We Offer:

• Opportunity to work directly with a visionary CEO and have a significant impact on business growth.
• A supportive, creative, and inclusive work environment.
• Flexible working conditions (in-person, hybrid, or remote options available).
• Career development and growth opportunities in a rapidly expanding company.