Digital Business and Growth Specialist

Responsibilities:

• Develop and execute digital growth, customer-acquisition, sales, renewal, and retention strategies.
• Identify and develop partnerships with fintechs, payment platforms, e-hailing companies, e-commerce businesses, digital lenders, telecommunications companies, and other digital platforms.
• Prepare partnership proposals, business cases, financial projections, commercial offers, and implementation plans.
• Coordinate partner negotiations, due diligence, onboarding, system integration, testing, product launch, and performance reviews.
• Work with relevant teams to develop simple, affordable microinsurance products embedded within partner platforms and customer journeys.
• Manage digital sales campaigns and monitor enrolment, premium collection, policy activation, conversion, renewal, and profitability.
• Supervise the IT team, set priorities and service standards, and monitor performance and incident resolution.
• Ensure the availability and effective maintenance of systems, networks, applications, digital platforms, and other requisite infrastructure.
• Coordinate technology vendors, API integrations, cybersecurity, data protection, backups, and business-continuity arrangements.
• Analyse digital sales, partnership, customer, and system-performance data and recommend improvements.
• Prepare management reports and escalate significant commercial, operational, technology, and compliance risks.

Requirements:

• Minimum of an HND in Information Technology, Computer Science, Business Administration, Marketing, Finance, Insurance, or a related field.
• A master's degree is an advantage
• Minimum of 3–5 years’ experience in digital business, partnerships, technology management, fintech, insurance, e-commerce, or financial services.
• Experience supervising IT personnel or coordinating infrastructure, digital integrations, technology vendors, and related projects.
• Strong knowledge of digital sales, partnership development, data analysis, project coordination, cybersecurity, and data protection.
• Excellent commercial, leadership, negotiation, communication, and problem-solving skills.

Key Performance Indicators:

• Digital premium and revenue growth.
• Policies sold through digital channels.
• Partnerships signed and activated.
• Customer acquisition, conversion, renewal, and retention.
• System availability and transaction-success rates.
• IT incident-resolution and project-delivery time.
• Timely availability of infrastructure for business initiatives.
• Customer and partner satisfaction.